Airtel is the first telecom company in the world that serves as a Business Service Provider (BSP) for WhatsApp.

Airtel will enable IPPB customers to seamlessly connect with the bank on WhatsApp and effortlessly avail a host of banking services.

Bharti Airtel (“Airtel”), a leading telecommunications service provider in India and India Post Payments Bank (IPPB) today announced the launch of WhatsApp Banking Services for IPPB customers, enabling them to access banking services on their mobile phone.

The WhatsApp messaging solution will be delivered to customers through Airtel IQ - a cloud communications platform as a service that enables brands to engage with their customers across voice, SMS and WhatsApp channels. Airtel is the first telecom company in the world that serves as a Business Service Provider (BSP) for WhatsApp.

Airtel will enable IPPB customers to seamlessly connect with the bank on WhatsApp and effortlessly avail a host of banking services including –doorstep service request, locating nearest Post Office and much more. In line with the Govt.’s ambition to bring digital and financial inclusion to citizens of India in their language, the Airtel – IPPB WhatsApp Banking solution is also working on to build multi-language support, enabling added convenience to customers especially to those in the rural parts of the country to access banking services in their preferred language.